Banks may gain competitive advantage by implementing AI agents for different use cases (processing customer requests, compliance checks, fraud detection etc.)
– Successful deployment of Agents requires enterprise-grade orchestration frameworks with regulatory guardrails and human oversight
– Real banking use cases demonstrate the progression from basic chatbots to AI agents with human oversights and guardrails capable of some decision-making
– Banking executives must prioritize AI literacy as a core leadership competency to navigate this rapidly evolving landscape
– AI will have an impact on roles and jobs in the future and organizations have to prepare now
