Philippe Boog has extensive experience in the insurance sector across both life and non-life business, bringing deep operational and product expertise to the table. He currently leads non-life customer service for both private and corporate clients, with a focus on transforming the customer experience through streamlined processes and the strategic use of digital technologies. As a husband and father of two, Philippe values a balanced approach to leadership that integrates both professional ambition and personal perspective.
AI is becoming a key driver of innovation in insurance customer service—but turning potential into measurable value remains a challenge. Legacy systems, scalability issues, and limited customer engagement with insurance topics often hinder progress. This session shares how we’re navigating these complexities: where AI already delivers results, what’s still in development, and how we’re aligning technology with real business outcomes.
